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4TH ANNUAL RETAIL BANKING TECHNOLOGIES MENA SUMMIT

24 – 25 NOVEMBER 2020 | ONLINE
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PAST SPEAKERS

SEE THE PREVIOUS SPEAKERS & CASE STUDIES

Malik
KHAN

Associate Vice President – Agile Coach (Retail Banking)

Yuri
MISNIK

Group Chief Technology Officer

Ellis
WANG

SEVP & Group Head of Technology, Transformation and Information

Harry
MARGARITIS

Chief Information Officer

Shino
THOMAS

Senior Vice President – Head PMO, Transformation Group

Erdal
OZKAYA

Regional Chief Information Security Officer

CONFERENCE TOPICS 2020

LOOK AT THE TOPICS THAT WERE DISCUSSED

  • The usage of face recognition technology for digital customer onboarding
  • Virtual agents on the front end customer service
  • Enabling digital multichannel banking through agile ways of working
  • The evolving landscape of cyber
  • Mashreq digital banking experience
  • Innovation and technologies in retail banking with the focus on cloud
  • Banks vs. FinTech – Compete vs. collaborate?
  • Hyper-personalisation – The segment of one
  • Contextual banking experience – Offering products to customers at the right place and at the right time

DESIGNED FOR

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking industry involved in:

  • Technology
  • Innovation
  • Information Technology
  • Retail
  • Retail Banking
  • Retail Processes
  • Retail Products
  • Retail Development
  • FinTech
  • Blockchain
  • Digital Banking
  • Digital Transformation
  • Digital Channels
  • eStrategy & Technology
  • eBanking
  • E-Channels
  • Online Services
  • Customer Experience
  • Information Technology
  • Business Innovation
  • Big Data, IoT
  • Artificial Intelligence

CASE STUDIES

PAST CASE STUDIES INCLUDE

CASE STUDY / DAY 1

The Usage of Face Recognition Technology for Digital Customer Onboarding and Virtual Agents on the Front End Customer Service

How are banks using face recognition technology for overcoming challenges faced during digital onboarding of customers and also adhering to regulatory guideline of KYC? The presentation covers how banks are increasing digital product sales and services using virtual agents leveraging the latest technologies.

  • How are banks effectively using face recognition for customer onboarding?
  • Fulfilling regulatory guidelines on digital onboarding
  • Adopting virtual agents for better digital product sales and services
  • Building customer relationship and trust using virtual agents

Shino
THOMAS

Senior Vice President – Head PMO, Transformation Group

Ellis
WANG

SEVP & Group Head of Technology, Transformation and Information

CASE STUDY / DAY 1

Mashreq Digital Banking Experience

Mashreq’s interests and investments in the digital arena started early, run deep and continue to gain steady traction. This digital strategy has been supporting Mashreq’s overall success and has propelled them towards market-leading position with digital disruptions inside and outside their existing banking business. The digital strategy also helps bring in improved data quality and new technologies, industry standards and service benchmarks, to promote AI/ML across business processes.

CASE STUDY / DAY 2

The Evolving Landscape of Cyber

The security landscape is evolving fast and the threat actors keep finding ways to succeed in their attacks. Cyber security is a board-level issue and this presentation will discuss why it is so.

  • Securing your environments
  • How you can get the buy in from C-suits to your cyber projects

Erdal
OZKAYA

Regional Chief Information Security Officer

Malik
KHAN

Associate Vice President – Agile Coach (Retail Banking)

CASE STUDY / DAY 2

Banking of the Future – Powered by Agile

In the recent years, the world has tilted the scale, delivering game-changing growth and innovations in banking services. Banks around the world are constantly facing serious challenges and must reinvent themselves to survive. This presentation will highlight what the banking in the future will look like and how they go about transforming the bank by using agile ways of working.

  • Bank of the future
  • Interact with customers through digital ecosystems
  • Redefine customer experience/new services
  • Agile transformation journey to enable banking of the future
  • Setting agile up for success – Tips and traps for successful agile transformation

STAY UPDATED FOR THE 2021 EDITION

Provide us with your contact details and our team will get back to you with all the updates regarding the upcoming edition of this event.

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